Coffee vending machine operation management --- personnel responsibilities

"People, machine, goods" is the core of coffee vending machine operation three things.By "man" I mean the man in charge of the machine;"Machine" means a coffee vending machine;"Goods" means all materials.In the management of a good coffee company, people are the most important, especially the operation managers and operators who are closely related to the business.Here to share some of the staff responsibility setting methods and some basic requirements for your reference!

Responsibility setting for the operations manager

Generally speaking, the operation manager is a very important person in any operation company. The general responsibilities of the operation manager are as follows:

1. Personnel management responsibilities

(1) according to the company's business needs, arrange and schedule the work of front-line operation and maintenance personnel.Monthly summary of the district personnel attendance.

Daily supervision and management of operation personnel, emergency failure, emergency temporary processing, etc.

(3) reasonably plan the work of the operation post and technical post to ensure the normal operation of the machine in the region.

(4) to the operation of the staff of the work effect of supervision, inspection, assessment and on-the-job training.

(5) care about the ideological dynamics of employees in the region, timely communication to understand the inner life of employees, improve staff cohesion.

6. Sales of machines in the region, customer complaints...And can guide the allocation of work according to the data.

2. Equipment management responsibilities

Responsible for the equipment asset management in the region, the asset book is clear.

8) was responsible for and monitored the operation of equipment in the region to ensure the equipment could operate normally.

9) pet-name coordination on new equipment entering, moving and withdrawing.

Attending attend the company's needs of equipment upgrade or troubleshooting;Cooperate with the company in marketing and other activities.

⑪ for customer complaint information, timely rectification, the normal operation of equipment.

3. Material management responsibilities

⑫ completes the in-out warehouse management, of the material in the area of the plate storage each cooperate with company work.

⑬ cooperate with other departments to do a good job of regional marketing activities supporting auxiliary.

⑭ well of other partners in the area of equipment support (future cooperation customers)

Some operation managers even take care of some customer maintenance work.

Responsibility setting for operators

The operator is the basic core unit for operating the company's business. The job responsibilities of the operator are similar to those of the operation manager to some extent, but the operator focuses on "machine and goods" without involving the management of personnel.

A. Responsible for equipment operation in the region

B. According to the arrangement of the operation manager, carry out daily cleaning and maintenance of the equipment in the area under the jurisdiction, and supplement the materials;

C. Timely deal with customer complaints, faults and other work orders;

D. Cooperate with the manager in regional ledger management and material management

E. Responsible for the warehouse entry and exit management of equipment and materials in the region, and cooperate with the company in the inventory work

F. Prepare regional equipment standing book and cooperate with the company to make inventory
G. Support and assist other departments in regional marketing planning activities